Every channel in one inbox, and the customer record behind every message
WhatsApp, Instagram, Messenger, Telegram, web chat and email land in the same inbox. Every conversation arrives with the person, their history and their opportunities attached, and an AI agent handles it until your team wants to step in.
14 days free. No card.
What a Smart Inbox does that a shared inbox does not
Gathering channels is the easy part. Recognising the person writing is the real problem.
It recognises the person, not just the number
Whoever wrote to you on Instagram in March and on WhatsApp today is the same record. The conversation arrives with their history, their purchases and their open opportunities, whichever way it came in.
The AI answers first, and well
An agent replies from your knowledge base and your catalogue, in the language they asked in. When it does not know, it says so and hands the conversation to a person with the full context.
What is said stays in the CRM
A new detail, a meeting agreed, an opportunity moving forward: it is written to the record from the conversation itself. Nobody leaves the inbox to keep the CRM up to date.
The channels that come in
Each channel has its own page with what it does and what it does not. One Meta installation covers WhatsApp, Instagram and Messenger.
WhatsApp Business
Through Meta's official API, as a Meta Business Partner. Inside the 24-hour window the agent writes freely; outside it, only your approved templates, because that is all WhatsApp delivers.
Instagram and Messenger
Direct messages and page messages land in the same inbox with the person attached. Answered from Komplian, not from a shared phone.
Email, Telegram, Slack, Discord and web chat
Gmail and Outlook connected as a working mailbox, a Telegram bot, Slack channels, a Discord command and the widget on your website. Everything arrives in the same place.
For the team
Several people, one number, nobody stepping on anyone.
Assignment and handover
A conversation is assigned to a person, handed over with the full context, and the customer never notices the change of hands.
Approved templates
Reusable replies and email messages, approved once and used by everyone. On WhatsApp, Meta's official templates.
What Meta reports, and nothing more
A message delivered, read or not delivered is shown exactly as Meta reports it. Komplian does not paint a green tick that is not real.
Frequently asked questions
What gets asked before deciding.
A place where several people handle the same WhatsApp number from a computer, with conversations assigned and the history in view. In Komplian, every conversation is also tied to the customer record in the CRM and an AI agent answers first.
The number is connected to the WhatsApp Business API through your Meta account. A personal WhatsApp or the free WhatsApp Business app cannot be connected; Komplian walks you through registering the number on the API.
It says so, and hands the conversation to a team member with the full context. It never invents a price, a delivery time or a policy that is not in your knowledge base.
Starter includes one Meta channel (WhatsApp, Instagram or Messenger), Growth two and Pro three, plus email, web chat and the non-Meta channels. Enterprise is sized with the team.
A multi-agent inbox solves the channel: several people, one number. Komplian also solves what happens next: the record, the opportunity, the meeting and the follow-up live in the same place, because the inbox is part of the CRM and not a separate tool.
Connect your first channel today
Sign in, connect WhatsApp, Instagram or email and watch the first conversation land in the inbox with the record behind it. 14 days, no card.
14 days free. No card.
