Komplian vs Callbell: which CRM to choose?
Callbell is a simple multi-agent chat, cheap per seat, with the bot and the campaigns as separate modules. Komplian is a Smart Inbox with AI agents and the CRM behind it, in one price per workspace.
14 days free. No card.
Performance
Jun – Aug 2026
- Open
- AI handled
- Human
Upcoming schedule
Intelligent Box
Start a conversation
Works across your inbox, pipeline, calendar and flows. It proposes each action and you confirm it.
Active pipeline
| Contact | Type | Value | Status |
|---|---|---|---|
MMaría Garcíamaria@atelier.co | Opportunity | €4.2K | Qualified |
CCarlos Ruizcarlos@urbanfit.com | Opportunity | €8K | Proposal |
SSofía Mendessofia@lisboahome.pt | Opportunity | €12K | Won |
01
Where they are alike
Both gather the Meta channels into a team inbox.
WhatsApp, Instagram and Messenger
The three Meta channels in a shared inbox, with conversations assigned to people.
No developer
Both connect from the tool itself with the Meta account.
Team statistics
Volume, response times and conversations per person.
02
Where they differ
The difference is what is included and what sits behind.
What is included
In Callbell the bot and the campaigns are modules added to the per-agent price, according to its website. In Komplian the AI agents, templates and flows are part of the edition.
What sits behind the inbox
Callbell is an inbox. Komplian is an inbox tied to the customer record: opportunities, tasks, meetings and follow-ups in the same place.
Who answers first
In Komplian an AI agent answers from your knowledge and alerts a person when it does not know. In Callbell the ChatGPT integration appears in its Enterprise plan.
Comparison
Callbell's column comes from its Spanish pricing page. If it changes, this table changes.
Callbell
Komplian
- Entry price
- Callbell:15 EUR per agent per month (Plus: 20 EUR)
- Komplian:From 149 EUR a month per workspace, 2 users included
- Callbell:From 54 EUR a month in consumable credits, according to its website
- Komplian:Included in each edition's Meta channel; conversation costs are billed by Meta
- Bot and campaigns
- Callbell:Advanced bot builder 22 EUR a month; campaign module 65.55 EUR a month
- Komplian:AI agents in every edition; templates and flows from Growth
- AI
- Callbell:ChatGPT integration on Enterprise
- Komplian:Agents that answer from your knowledge base and an assistant that proposes actions
- CRM
- Callbell:Inbox; no opportunity pipeline on its pricing page
- Komplian:Contacts, opportunities by stage, tasks, calendar and forms
- Channels
- Callbell:Messenger, Instagram, WhatsApp; Telegram and TikTok on Enterprise
- Komplian:WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, Gmail, Outlook and web chat
Source: Callbell data from callbell.eu/es/precios, read on 29 September 2026. Komplian data from komplian.com/pricing. www.callbell.eu/es/precios/
Frequently asked questions
What gets asked before deciding.
Yes. One Meta installation covers the three channels; Starter includes one, Growth two and Pro three.
WhatsApp conversation costs are billed by Meta directly to your WhatsApp Business account, in Komplian and in any other tool that uses the official API.
No. It is an agent that answers from your knowledge base, writes the record, qualifies and books, and says when it does not know. AI credits are included in every edition.
Yes, from a CSV in batches with automatic column mapping.