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Flows

Automations that tell the truth about what they did

A visual builder with triggers, conditions, delays and actions on WhatsApp, email and the CRM. Every run is recorded step by step, and a step that could not send shows as not sent, not as done.

14 days free. No card.

01

What triggers a flow

What happens on your channels and in your CRM.

  • A conversation or a word

    A new message, a keyword, a submitted form, a contact created or an opportunity changing stage.

  • The clock

    A date, a cadence (every Monday at nine) or a wait inside the flow itself (24 hours later).

  • Your store and your shipments

    An abandoned cart in Shopify or WooCommerce, a new order or a shipment status change with AfterShip.

02

What it does

Actions on the channel and on the record.

  • Sends on WhatsApp and email

    Always from a template: on WhatsApp, the ones Meta approved; on email, yours. With the contact's and the conversation's variables.

  • Moves the CRM

    Assigns the conversation, tags, updates the record, creates a task, changes the opportunity's stage.

  • Talks to other systems

    An HTTP request to your tool, with the response available to the next step; or an event to Make or Zapier.

03

And how you know it worked

A flow that says "sent" when it did not is worse than one that fails.

  • Step-by-step history

    Every run keeps every step with its input, its output and its error if there was one.

  • Skipped is called skipped

    A WhatsApp message outside the 24-hour window without a template does not go out; the flow records it as not delivered instead of painting a tick.

  • Tests and variants

    Test a flow with sample data before publishing it, and compare two variants of the same message.

Frequently asked questions

What gets asked before deciding.

No. The builder is visual: you drag triggers, conditions and actions. The only optional "coding" is an HTTP request to another tool.

Only with a Meta-approved template, which is all WhatsApp delivers outside the 24-hour window. The flow uses your approved templates and marks any other attempt as not delivered.

From Growth. Starter includes the agent, the inbox, contacts and calendar; flows, templates and forms come with Growth.

With the store connected, an abandoned-cart trigger waits as long as you decide and sends the WhatsApp template or the email you choose, with the cart's products.

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