What triggers a flow
A message, a form, a date, an abandoned cart or a stage change.
TriggerAbandoned cart
WaitWait one day
ActionSend the WhatsApp template
Flows
Follow-ups that run themselves
Follow-ups get forgotten when they depend on someone, so Komplian sends them on WhatsApp and email.
Follow-up sentWhatsApp template
Flow runningAbandoned cart
Sends, assigns and updates
Sends templates on WhatsApp and email, assigns conversations and moves opportunities.
Appointment reminderIn review
Hi María, a reminder of your appointment on Thursday at 17:00. Reply YES to confirm it.
You see what went out
Every run keeps its steps, and what was not delivered shows as not delivered.
Questions
What gets asked before deciding.
No. The builder is visual: you drag triggers, conditions and actions. The only optional extra is an HTTP request to another tool.
Only with a Meta-approved template, which is all WhatsApp delivers outside the conversation window. The flow marks any other attempt as not delivered.
From Growth, together with templates and forms.
With the store connected, the flow waits as long as you decide and sends the WhatsApp template or the email with the cart's products.
Part of the same system.
Every module writes the same record.
Smart InboxWhatsApp, Instagram, email and web chat in one inboxSee moduleAI AgentIt answers from your own knowledge, in any languageSee moduleContactsOne record per customer, and every opportunitySee moduleCalendarMeetings the agent books within your hoursSee moduleFormsForms that file the record and invite a reviewSee moduleSalesQuotes, orders and delivery notesSee modulePurchasesPurchase orders, receipts and suppliersSee moduleInventoryCatalogue, stock and its movementsSee module
