"Where is my order?" is answered before anyone reads it
With your store connected, the agent replies on WhatsApp, Instagram and web chat from your real catalogue, finds the order by number or email, says where the shipment is and suggests products. And abandoned carts get your approved template at the hour you decide.
14 days free. No card.
Performance
Jun – Aug 2026
- Open
- AI handled
- Human
Upcoming schedule
Intelligent Box
Start a conversation
Works across your inbox, pipeline, calendar and flows. It proposes each action and you confirm it.
Active pipeline
| Contact | Type | Value | Status |
|---|---|---|---|
MMaría Garcíamaria@atelier.co | Opportunity | €4.2K | Qualified |
CCarlos Ruizcarlos@urbanfit.com | Opportunity | €8K | Proposal |
SSofía Mendessofia@lisboahome.pt | Opportunity | €12K | Won |
01
With your store connected
Shopify, WooCommerce and PrestaShop, no developer.
The catalogue, synced
Products, variants, prices and stock enter the agent's knowledge base. It answers "do you have a 42?" with today's truth.
The order, found
By order number or the customer's email, the agent finds the order and answers with its status. With AfterShip connected, with the shipment tracking.
The customer, on their record
Customers and orders sync with contacts, so the WhatsApp chat arrives with what they bought and when.
02
Selling more from the conversation
The chat is the counter.
Recommendations and checkout link
The agent suggests catalogue products and generates a Shopify checkout link to close in the chat.
Abandoned carts
A flow waits as long as you decide and sends the WhatsApp template or the email with the cart's products. Outside the 24-hour window, approved templates only, and what is not delivered is called not delivered.
Instagram and Messenger too
Direct messages and page messages enter the same inbox, with the same record behind.
03
Worth knowing
Before connecting.
WhatsApp through the official API
You need a number on the WhatsApp Business API (Komplian is a Meta Business Partner and walks you through it). Conversation costs are billed by Meta.
One Meta channel on Starter
Starter includes one Meta channel, Growth two, Pro three. Abandoned-cart flows come with Growth.
No invoicing
Komplian does not issue invoices; your store and your accounting software keep doing that.
Frequently asked questions
What gets asked before deciding.
Shopify, WooCommerce and PrestaShop, from Integrations, no developer. The catalogue and orders sync and the agent uses them to answer.
Yes. It finds it by order number or the customer's email and answers with its status. With AfterShip connected, with the shipment status too.
A flow triggers on the abandoned cart, waits as long as you decide and sends the approved WhatsApp template or the email with the products. From the Growth edition.
Direct messages to your business account enter the inbox and the agent replies from the catalogue. One Meta installation covers WhatsApp, Instagram and Messenger.