Website chat
Asking before buying
"Will it arrive by Friday?", "which size do I order?": a chat that answers on the spot closes the sale; an email answered tomorrow loses it.
Free audit · Online stores
Find out where your online store loses sales
An abandoned cart is nearly always an unanswered question. Paste your store and see whether a shopper can ask, trust and pay without friction.
What decides a customer in online stores
Of the fifteen checks, these three win or lose the most customers in your sector.
Speed on mobile
Speed on a phone
Most people buy from a phone. Every extra second of loading is a share of shoppers who never reach the cart.
Reviews on the site
Reviews that build trust
In a store people do not know, the review replaces the shop assistant. If they exist and cannot be seen, they do not count.
Questions
What people ask before running it.
Yes, with any store that has a public website. The platform is recognised and the plan adapts to what it allows.
It looks at what a shopper sees before paying: how to ask, what trust they find and how fast the site is. It never buys anything or enters your admin.
15 checks in four areas: customer contact (messaging, chat, phone and email, opening hours), conversion (form, booking, ordering or asking for a quote on the site, and prices), reputation (a link to your Google profile, reviews on the site and a review invitation) and online presence (phone and computer speed, search engines, social and legal basics).
What loses the most customers weighs the most: contact and conversion ahead of reputation and online presence. What could not be checked does not count against you.
From public information about your business and from Google data. We never enter any system of yours or need access, and we never claim anything that is not on your site.
No. Nobody writes to or calls you, and we do not keep your pages’ text or your contact details.
Yes: free, no sign-up and no limit on audits.
