Instagram DMs that turn into customers
Every direct message to your business account gets an answer from your own catalogue, and every person who wrote becomes a contact your team can see.
14 days free. No card.
lumen.studio
Is the linen set from your last reel still available?
It is! The sand linen set is in stock in S, M and L. I can send you the link to order or reserve your size.
From Instagram to your CRM, with nothing retyped
For your customer the conversation never moves. What changes is that on your side it arrives in order.
They write in Instagram
From where they already are. Nobody is asked to install anything or open another window.
The agent answers
From your knowledge base, in the language they asked in. When it does not know, it says so.
It lands in your inbox and CRM
With the person attached to their record and their history. Your team takes over whenever it wants.
The same conversation, from your side
What gets written in the channel shows up in the Smart Inbox with the person attached to their record. The agent answers; your team takes over whenever it wants.
In your Smart Inbox
Smart Inbox
Humanlucia.moranow
Is the linen set from your last reel still available?
AI replied
Is the linen set from your last reel still available?
It is! The sand linen set is in stock in S, M and L. I can send you the link to order or reserve your size.
What it does in Instagram
What it actually does here, without adjectives.
Replies to DMs about your posts, from your catalogue
When somebody asks about the thing in your reel, the agent answers with the real product, the real price and the real link. No screenshots, no "let me check".
Every DM becomes a contact
The handle, the conversation and anything they bought land on one record in the CRM. The next time they write, your team knows who they are.
Your team answers from the same place as WhatsApp
Instagram sits next to every other channel in the Smart Inbox. One queue, one history per person, no app switching.
How it connects
No developer, no code.
Under two minutes- 01
Create your Komplian account and open Integrations.
- 02
Connect your Meta Business account and pick the Instagram professional account.
- 03
Add your knowledge base and catalogue. The agent is live.
What it does not do
Every channel has limits. We would rather you read them here than find them in your first week.
- It needs an Instagram professional account linked to a Facebook Page. A personal account cannot be connected.
- It answers direct messages. It does not reply to comments, stories or mentions on your feed.
- It cannot write first. Instagram only allows a business to answer messages people have sent it.
Frequently asked questions
What teams ask before connecting Instagram.
No. It works in direct messages only. Somebody who comments still has to write to you for the agent to answer.
No. Instagram does not allow a business to open a conversation, and Komplian does not try. It answers people who wrote to you.
Both conversations land on the same contact when the details match, and your team sees one history rather than two strangers.
Connect Instagram today
Connect the channel, point the agent at your knowledge, and watch the first conversation land.
14 days free. No card.
