People ask about your posts by direct message and the agent answers with the real product and link.
Asked about a reel, the agent replies with the real product, price and link.
Do you have anything on Thursday afternoon?
Yes, Thursday at 5 pm is free. Shall I put it in your name?
Perfect, thank you.
Each conversation stays with the person, so next time your team knows who wrote.
Instagram sits beside every other channel in the Smart Inbox, in one queue.
What teams ask before connecting a channel.
No. It answers direct messages only. Someone who comments has to write to you first.
No. Instagram does not let a business start a conversation, so the agent answers people who wrote to you.
Both conversations land on the same contact when the details match, so your team sees one history.
Each card is a part of Komplian. Open the deck.
