Looks up the real order
Asked about a shipment, the agent reads the actual order and answers with its status.
Clara Vidal’s order
- Paid
- Shipped
- Out for delivery
The AI answered with the tracking
Telegram
Your Telegram bot, with your knowledge
Your own Telegram bot answers questions and order lookups, and every chat reaches your team in one inbox.
9:41
ChatsLumen SupportbotL
Today
Message
Order found4471 · Out for delivery
In your Smart InboxIván · Telegram
Your bot, your name
It runs on your own bot, so customers see your name and avatar.
MGMaría García
Do you have anything on Thursday afternoon?
Yes, Thursday at 5 pm is free. Shall I put it in your name?
Perfect, thank you.
The AI answered
Your team picks up
Every chat lands in the Smart Inbox, where anyone on the team can take over.
Questions
What teams ask before connecting a channel.
Yes, in Telegram with BotFather. The bot is yours: your name, your avatar, your token.
Yes. Added to a group, it answers messages addressed to it and does not read the rest.
No. A customer opens the conversation, or you reply to one that already exists.
One system, every module.
Each card is a part of Komplian. Open the deck.
Smart InboxWhatsApp, Instagram, email and web chat in one inboxSee moduleAI AgentIt answers from your own knowledge, in any languageSee moduleContactsOne record per customer, and every opportunitySee moduleCalendarMeetings the agent books within your hoursSee moduleFlowsFollow-ups and reminders that run on their ownSee moduleFormsForms that file the record and invite a reviewSee moduleSalesQuotes, orders and delivery notesSee modulePurchasesPurchase orders, receipts and suppliersSee moduleInventoryCatalogue, stock and its movementsSee module
