A Telegram bot that knows your business
Your own bot, answering from your knowledge base and your order data, with every chat in the Smart Inbox for your team to pick up.
14 days free. No card.
Lumen Support
bot
My order 4471 has not arrived yet
I can see order 4471. It left the warehouse yesterday and is out for delivery today; the tracking link is below. Want me to notify you when it is delivered?✓✓
From Telegram to your CRM, with nothing retyped
For your customer the conversation never moves. What changes is that on your side it arrives in order.
They write in Telegram
From where they already are. Nobody is asked to install anything or open another window.
The agent answers
From your knowledge base, in the language they asked in. When it does not know, it says so.
It lands in your inbox and CRM
With the person attached to their record and their history. Your team takes over whenever it wants.
The same conversation, from your side
What gets written in the channel shows up in the Smart Inbox with the person attached to their record. The agent answers; your team takes over whenever it wants.
In your Smart Inbox
Smart Inbox
HumanIvánnow
My order 4471 has not arrived yet
AI replied
My order 4471 has not arrived yet
I can see order 4471. It left the warehouse yesterday and is out for delivery today; the tracking link is below. Want me to notify you when it is delivered?
What it does in Telegram
What it actually does here, without adjectives.
Looks up the real order
Order status, tracking, delivery window. When somebody asks about a shipment, the agent reads the actual record and answers with that.
Your bot, your name
Komplian connects to a bot you create in Telegram, so it carries your name and your avatar. Nobody talks to "Komplian"; they talk to you.
Fast, and honest when it is slow
Answers arrive in seconds. When something takes longer, the customer sees that it is being handled, not a spinner that never resolves.
How it connects
No developer, no code.
Under two minutes- 01
Create a bot with BotFather in Telegram and copy its token.
- 02
Open Integrations in Komplian, press Connect Telegram and paste the token.
- 03
Add your knowledge base. Your bot is live.
What it does not do
Every channel has limits. We would rather you read them here than find them in your first week.
- It answers people who start a chat with your bot. It does not read groups it has not been added to, and in groups it only sees messages addressed to it.
- It does not message people first. A customer opens the conversation, or you reply to one that exists.
- The bot token is yours. If you revoke it in Telegram, the integration stops until you paste a new one.
Frequently asked questions
What teams ask before connecting Telegram.
Yes, in Telegram, with BotFather. It takes a minute and it means the bot is yours: your name, your avatar, your token.
It can be added to a group and answers messages that address it. It does not read the rest of the group.
Connect Telegram today
Connect the channel, point the agent at your knowledge, and watch the first conversation land.
14 days free. No card.
