Customers ask in shared Slack channels and the agent answers in the thread, while your team sees everything.
Plans, limits and policies, answered where the question was asked, so the channel stays readable.
Do you have anything on Thursday afternoon?
Yes, Thursday at 5 pm is free. Shall I put it in your name?
Perfect, thank you.
It answers in channels shared with customers and links each thread to the right account.
Komplian posts the events you choose, like an escalation, to the channel you choose.
What teams ask before connecting a channel.
Only the ones you connect. The rest of your workspace is invisible to it.
Both. The agent answers customers in shared channels, and the same integration posts alerts to your internal ones.
No. Slack Connect needs the other side to accept the shared channel, and that step is theirs.
Each card is a part of Komplian. Open the deck.
