Slack, where your customers already are
Shared channels with your customers get an answer from the agent, in the thread, and your team sees every request in the Smart Inbox with the account attached.
14 days free. No card.
Sofía 10:42
Can we get SSO on the current contract or is it a plan change?
1 reply
Komplianapp10:42
SSO is included from the Business plan. On your current contract it is an add-on; I have opened a ticket with your account manager to quote it.
✅ 2🙏 1
From Slack to your CRM, with nothing retyped
For your customer the conversation never moves. What changes is that on your side it arrives in order.
They write in Slack
From where they already are. Nobody is asked to install anything or open another window.
The agent answers
From your knowledge base, in the language they asked in. When it does not know, it says so.
It lands in your inbox and CRM
With the person attached to their record and their history. Your team takes over whenever it wants.
The same conversation, from your side
What gets written in the channel shows up in the Smart Inbox with the person attached to their record. The agent answers; your team takes over whenever it wants.
In your Smart Inbox
Smart Inbox
HumanSofíanow
Can we get SSO on the current contract or is it a plan change?
AI replied
Can we get SSO on the current contract or is it a plan change?
SSO is included from the Business plan. On your current contract it is an add-on; I have opened a ticket with your account manager to quote it.
What it does in Slack
What it actually does here, without adjectives.
Answers in the thread, from your knowledge
Plans, limits, the wording of a policy. The agent replies where the question was asked and keeps the channel readable.
Works in Slack Connect
Shared channels with customers are where B2B support actually happens. Komplian answers there and links every thread to the right account.
Alerts your team where they already look
A hot lead, an escalation, a booking. Komplian posts the events you choose to the channel you choose, so nobody checks two tools.
How it connects
No developer, no code.
Under two minutes- 01
Create your Komplian account and open Integrations.
- 02
Press Connect Slack and choose your workspace.
- 03
Pick the channels the agent answers in. It is live.
What it does not do
Every channel has limits. We would rather you read them here than find them in your first week.
- It answers in the channels you pick. It does not read the rest of your workspace.
- Slack Connect needs the other side to accept the shared channel; Komplian cannot create that for you.
- It will not reply to a thread twice. If it has already answered and somebody follows up, the follow-up goes to your team.
Frequently asked questions
What teams ask before connecting Slack.
Only the ones you connect. Everything else in your workspace is invisible to it.
Both. The agent answers customers in shared channels; the same integration posts alerts to your internal ones.
Connect Slack today
Connect the channel, point the agent at your knowledge, and watch the first conversation land.
14 days free. No card.
