Partner Program Terms

1. Admission to the program

You apply through the program form. We read every application and admission is discretionary: we may accept or decline without giving reasons, and you acquire no rights until we confirm your admission in writing and create your partner record.

To be admitted you must be an active company or professional, be up to date with your legal and tax obligations, and accept these Program Terms.

A partner has one record and one partner link. Multiple records for the same company are not allowed, nor are records created to attribute your own sign-ups to yourself.

2. The three tiers

The program has three tiers across two different tracks, and it matters that they are not the same thing. Referral is the track for recommending: your client contracts with Komplian, pays Komplian, and we pay you a commission. Certified and Premier are the track for agencies and companies that want to sell Komplian themselves: they buy at a discount, set their own price and invoice their own client.

• Referral: no minimum. Referral commission on the ladder in section 5. No reselling and no white label.
• Certified: from 3 active client workspaces. 25% off the list price of what you resell, full white label on every client, consolidated billing and a direct line to our team. No commission.
• Premier: from 15 active client workspaces. 35% off list price and everything in Certified. No commission.

An active client workspace is one linked to your partner record, not deleted, and either holding a paid subscription or billed on your consolidated invoice. Referred and resold clients both count.

3. Moving up and down

We review your active client count once a month. If you clear the next tier’s threshold, we move your record up and the new terms apply from the following monthly settlement.

Moving from Referral to Certified does not take away what you already earned: the clients already referred to you keep paying their ladder to the end of their three years, even though from then on you bring new clients as resold. A change of tier never reduces your commission ladder by itself.

If you fall below your tier’s threshold, we tell you and you have two full calendar months to recover it. If you are still below at the end of that period, we move your record down from the following settlement. Dropping from Certified to Referral withdraws white label from your clients’ workspaces and closes consolidated billing.

4. Referrals: how a client is attributed

On admission you receive a partner link. Anyone who reaches komplian.com through it is marked in their browser for 90 days.

Attribution is fixed when that person creates their workspace, and the first campaign that brought that browser wins ("first touch"): if someone arrives through your link first and through another channel later, the client is yours.

An attributed client stays attributed for 36 months from the attribution date. After that it stops earning commission, even though it remains a Komplian client and stays visible on your record.

The following earn no commission: organisations that were already clients or already in conversation with us before the click, your own organisations and those of companies in your group, internal or test accounts, and clients you resell (those carry a discount instead of a commission). Enterprise contracts, whose price is negotiated case by case, are commissioned by written agreement for that contract.

A client is either referred or resold, never both.

Attribution has a technical limit you should know about. The 90-day window rests on a first-party cookie that is only written if the visitor accepts marketing cookies on our banner. If they refuse, we still attribute the sign-up to you when it happens inside the same visit in which they opened your link, because the data travels in the URL itself and nothing is stored on their device; what is lost is the case of someone who opens your link today and signs up another day. We cannot force that choice, and we cannot attribute a sign-up the system has no way of tying to your link.

5. Referrals: the commission ladder

On each referred client you earn a percentage of what that client pays us, and the percentage steps down by year from that client’s attribution date:

• First year from attribution: 10%.
• Second year: 5%.
• Third year: 1%.
• After the third year: nothing.

The year is counted from each client’s attribution date, not from your admission date, so two of your clients can sit in different years in the same month. Commission belongs to the Referral track: clients you resell earn no commission, they earn you your discount.

Commission accrues payment by payment, not by closed periods: you earn a percentage of each invoice the client pays, and only of the ones it pays. A client that lasts one month earns you that one month; a client that lasts a year earns you 10% of each of those twelve payments.

Commission requires continuity. It is paid on a single subscription: the first one the client takes out after being attributed to you. If that subscription is cancelled, your commission on that client ends there for good, even if the three years have not run out. The same client signing up again later does not revive it or open a new period: the new subscription is a different one and earns nothing. A plan change within the same subscription does not break continuity.

The base is the amount actually collected on subscription invoices, net of tax and discounts. One-off AI credit top-ups are charged outside the invoice cycle and earn no commission today.

6. Referrals: settlement and payment

We settle the previous month’s paid invoices once a month. Each invoice produces one entry in your partner ledger with the amount, the client and the source invoice reference. Nothing is estimated: if Stripe has not confirmed the payment, there is no entry.

Once your accumulated balance reaches 50 €, we tell you and you invoice Komplian for that amount. We pay 30 days from receipt of a correct invoice. Below 50 € the balance rolls into the next month and does not expire.

Commissions are stated in euros and exclude tax. You are responsible for your own tax obligations, including charging any VAT or equivalent that applies to you.

Your partner ledger is the source of settlement. If you believe an entry is missing, you have 90 days from the close of that month to raise it.

Before the first payment you must give us your VAT or tax number and your country of taxation. This is not our paperwork: the commission is consideration for a service you supply to us, and without that detail we cannot issue the payment correctly. If you are established in another EU member state and your number is registered in VIES, the supply is subject to the reverse charge and you invoice without Spanish VAT. If you are outside the EU the supply is out of scope and you invoice under your own rules.

Commission is paid against your invoice. A balance you do not invoice to us within twelve months of the close of the period that produced it lapses, unless the reason we have not paid you is ours.

We may set off against your balance any amount you owe us, including unpaid consolidated invoices and voided commissions. We always tell you what was set off and why.

7. Referrals: refunds, non-payment and fraud

Commission follows the money. If an invoice we already commissioned is refunded, voided or charged back, we deduct that amount from your next settlement, and from later ones if the balance does not cover it.

If a client stops paying without cancelling, it earns no commission while there is no paid invoice. If its subscription is brought back into good standing and is still the same one, it earns again at whatever year applies; if it is cancelled, the continuity rule in section 5 applies and it never earns again.

We pay no commission on sign-ups obtained through spam, misleading advertising, impersonation, undisclosed incentives to the end user, self-referral or any practice that breaches the law or these Program Terms. In those cases we void the affected entries and may suspend your record.

8. Reselling (Certified and Premier)

From Certified you can buy Komplian at a discount off list price and resell it to your clients. In that mode you are the one contracting with your client: you set your price, you issue your invoices and you own the contractual relationship with them.

You receive a single monthly invoice from Komplian with one line per client workspace, at the list price of that workspace’s plan less your tier discount. The invoice is issued for payment within 15 days.

You are first-line support for your resold clients. You escalate to us what you cannot resolve, through the direct channel we enable for you.

If your consolidated invoice goes unpaid, we may pause your record. Pausing withdraws subscription coverage and white label from your resold clients’ workspaces: their accounts stop being covered by your contract. That is the consequence of non-payment, and it is worth bearing in mind when you set terms with them.

Enterprise plans and workspaces holding their own subscription are not included in the consolidated invoice.

9. White label

From Certified, your clients’ workspaces receive full white label: the web chat widget, the availability page, calendar invitations and appointment emails go out under your client’s name and logo, not ours.

White label is a grant tied to your partner record. It is withdrawn automatically if your record is paused, if you drop to Referral, or if a client is detached from you.

The dashboard and its emails on your own domain are on the roadmap and are not part of what is granted today.

10. Use of the Komplian brand and the badges

While your record is active we authorise you to identify yourself as a Komplian partner and to use your tier badge on your site and materials, unmodified, not recoloured, and not combined with other marks in a way that suggests you are Komplian.

You may not: present yourself as Komplian or as our employee, register domains, profiles or company names containing "Komplian" or close variants, bid on our brand or its variants in paid search, or make claims about the product that are not true.

The authorisation ends when your participation ends. From then you remove the badge and the mentions from your site within a reasonable time.

The Spanish trademark "Komplian" has been applied for at the OEPM and is pending. This authorisation transfers no right over it to you.

11. Partner obligations

• Identify promotional content as advertising and make your commercial relationship with Komplian clear whenever you recommend the product, on the web, on social media, by email or on video. Article 20 of Spanish Law 34/2002 and unfair competition rules require it, and it is your responsibility, not ours.
• Describe the product accurately and never promise features that do not exist.
• Send no unsolicited bulk messaging and follow no practice that breaches data protection or e-commerce law.
• Comply with the GDPR and Spanish e-commerce law in your own commercial activity, including how you source the leads you bring us.
• Use access to your clients’ data for nothing other than serving them.
• Tell us about any security incident affecting shared clients as soon as you know of it.

12. Your liability towards third parties

You answer for your own commercial activity. If a third party, a client or an authority brings a claim against us that originates in how you promote, contract or serve, you will hold us harmless: you will take on the claim and reimburse us for the damages, penalties and reasonable defence costs that follow from it.

This covers in particular the commercial messages you send, the claims you make about the product, your use of third-party brands or content in your materials, personal data you process on your own account, and any breach of the obligations in section 11.

We will tell you promptly about any claim covered by this section, let you take part in its defence, and not settle it without consulting you.

This section is not affected by the cap in section 16, which governs our liability to you and not yours to us.

13. Personal data and confidentiality

Each party is responsible for the personal data it processes on its own account: for the purposes of this program we are independent controllers, not joint controllers and not each other’s processor. In your clients’ workspaces, your client is the controller and Komplian acts as processor under the Data Processing Agreement published on our site.

If you pass us anyone’s personal data (a contact you want us to call, for example), you warrant that you have a lawful basis to do so and that you have told that person their data reaches us. We process the data on your partner record and on your attributed clients in order to run the program and pay you, on the basis of this contract and our legitimate interest, as set out in our Privacy Policy.

Anything you learn from the program that is not public (commercial terms, roadmap, client data) is confidential and you do not disclose it without our written consent. The obligation survives two years after your participation ends.

14. Relationship between the parties

The program creates no partnership, joint venture, agency or employment relationship. You are an independent contractor and have no authority to bind Komplian towards third parties.

The program is not exclusive in either direction: you may work with other vendors, and we may admit other partners, including your competitors, and sell directly to any client, including those in your territory or sector.

15. Duration, changes, suspension and exit

The program runs for an indefinite term. Either party may end participation at any time on 30 days’ written notice.

We may amend these Program Terms. Improvements apply immediately. Any change that reduces your rates, your discount or your capabilities is notified 60 days in advance, and you may leave without penalty during that period.

We may suspend your record immediately, without that notice, if you materially breach these Program Terms, if your consolidated invoice goes unpaid, or if your commercial activity exposes us to legal or reputational risk.

If you leave, or we end your participation for a reason not attributable to you, we settle commissions accrued up to the effective date and you stop accruing new ones from that day. If we end it for your breach, unsettled commissions on the sign-ups affected by that breach are forfeited.

Partners admitted before the date of this version keep the terms they joined under for the clients already attributed to them, until those clients reach the end of their period. Clients attributed on or after that date follow the ladder in section 5.

16. Liability

Nothing in the program guarantees any volume of sales, leads or revenue. Any figures we share as examples are illustrative.

Except for wilful misconduct or gross negligence, our total liability to you for any claim arising from the program is limited to the commissions we settled to you in the twelve months before the event giving rise to it. We are not liable for lost profit, lost opportunity or reputational harm.

17. Notices, assignment and validity

Program notices, including those under section 15, are given in writing to the email address on your partner record. Keeping it current is your responsibility: a notice sent there counts as received.

You may not assign your position in the program or your right to payment without our written consent. We may assign ours to a company in our group or to whoever acquires the business, on notice to you.

These survive the end of your participation: the confidentiality in section 13, the indemnity in section 12, the cap in section 16, the obligation to remove the badge and the mentions under section 10, and settlement of what was already earned.

If a court holds any clause void, the rest stays in force and that clause is replaced by the valid provision closest to its purpose.

These Program Terms, together with the Terms of Service and any particular conditions we give you in writing, are the whole agreement on the program and replace any earlier conversation.

18. Governing law and contact

You act in the course of your business or profession, so this is a business-to-business contract and consumer protection law does not apply to it.

These Program Terms are governed by Spanish law. For any dispute, the parties submit to the courts of Komplian’s registered office, unless a mandatory rule imposes another venue.

For anything about the program, write to partners@komplian.com.